Contact

Reach out however feels least like work.

Phone, message, or the booking page — all three land with me, and I answer by the next business day. There's no wrong way to start this.

Not monitored 24/7. For urgent help, call or text 988, call the Dane County crisis line at (608) 280-2600, or call 911.

Send me a message

Tell me a little about what you're looking for and how to reach you. Keep it general — anything personal we'll move into the secure portal.

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Replies come from a phxmh.com address by the next business day (Mon–Thu).

Practice details

  • Therapist Rena Cross, MS, LPC
    Licensed Professional Counselor, Wisconsin
  • Where Telehealth only — anywhere in Wisconsin
    Sessions are by secure video; there's no office to visit
  • Call or text (608) 302-6610
    Confidential voicemail, checked Monday–Thursday
  • Mailing address 101 E Main Street, Suite 4
    Waunakee, WI 53597
    For mail and records only — no sessions take place here
  • Email Rena@phxmh.com
    Administrative questions only — not secure for clinical detail
  • Appointment hours (CT) Monday 9:00 am – 4:00 pm
    Tuesday 9:00 am – 3:00 pm
    Wednesday 10:00 am – 3:00 pm
    Thursday 10:00 am – 2:00 pm
    Closed Friday, Saturday and Sunday

For referring providers

I welcome referrals from primary care, psychiatry, schools, and community agencies for trauma, PTSD, anxiety, depression, ADHD, and related concerns — anywhere in Wisconsin, since everything is virtual.

Send a completed release along with your referral through the secure portal or [secure fax number], and I'll confirm receipt by the next business day (Mon–Thu).

Release of information form

Professional affiliation

Rena Cross, MS, LPC is the owner and psychotherapist of Phoenix Mental Health Services and is also affiliated with Trauma Life Consulting, LLC as an independent clinician. Phoenix Mental Health Services, LLC remains a separate and independently owned practice.

Trauma Life Consulting client portal

Placeholder link — point this at the Trauma Life Consulting portal URL.

Attorneys and legal requests: please see the legal & court services rates before sending records requests or subpoenas.

When you'll hear back

By the next business day for anything that arrives Monday through Thursday. I'm closed Friday through Sunday, so messages left then are answered Monday.

What I'll ask

Briefly: what's bringing you in, whether you're using insurance, and your general availability. Nothing detailed over an unsecured channel.

If I'm not a fit

I'll say so plainly and give you at least a couple of other Wisconsin options to try, including ones that take different insurance.

If you need help right now

Phoenix is a solo outpatient practice without 24-hour coverage, so I'm not the right call in an emergency. If you're in danger or thinking about harming yourself, please use one of these free, 24/7 options — they're staffed around the clock by people who want to talk to you.